Frequently Asked Questions

Get answers to your queries about our handcrafted Orthodox Toys and more.

What types of toys and educational products do you offer?

We offer handcrafted wooden toys, educational sets about the Orthodox Church, icons, prayer ropes, baptismal crosses, and more. These products are designed to teach children about the Orthodox faith in a fun and engaging way.

Are your toys handmade?

Yes, all our toys are handmade with love and care, using high-quality materials like Canadian Red Cedar.

What materials do you use to make your toys?

We primarily use Canadian Red Cedar for its durability, natural beauty, and safety. All finishes are child-safe and non-toxic.

Are your toys safe for children?

Yes, our toys are carefully crafted with child-safe materials. However, due to small parts, they are recommended for children aged 5 and above.

Can I customize a toy or educational set?

We currently do not offer customization for our educational sets. Since this is a family hobby and not a business, customization requires additional time, which we are unable to accommodate at the moment.

Do you offer personalized inscriptions on your products?

We do not offer personalized inscriptions. However, if you’re purchasing through Etsy, you can include a gift message. Simply indicate that the item is a gift and enter your message at checkout. We will print your gift message and include it with your order.

Do you work with Orthodox clergy to ensure your products align with the faith?

Yes, we consult with clergy to ensure our products are theologically accurate and suitable for Orthodox Christian families.

Can I visit your workshop?

Our workshop is private, but we’d be happy to share more about our process or provide photos upon request.

Shipping and Delivery

Frequently asked questions about shipping and delivery

Do you ship internationally?

Yes, some of our products can be shipped worldwide. However, certain products cannot be shipped to Europe due to EU safety certification requirements. Etsy will automatically calculate the shipping cost at checkout based on your location.

How long does it take to process an order?

Most orders are processed within 3-4 weeks. Custom orders are not available.

What are the shipping costs?

Shipping costs depend on the size of your order and your location. Etsy will automatically calculate the shipping charges during checkout.

What are the shipping costs?

Shipping costs depend on the size of your order and your location. Etsy will automatically calculate the shipping charges during checkout.

Do you provide tracking information for shipped orders?

Yes, we provide tracking information for all orders once they are shipped.

What should I do if my order is delayed or lost?

Please contact us immediately if your order is delayed or lost. We’ll work with the shipping carrier to resolve the issue as quickly as possible.

Do you offer express shipping options?

Yes, express shipping is available for many destinations through Canada Post. You can choose from different shipping options at checkout. Etsy will automatically calculate the cost of shipping and any applicable taxes.

Do you ship to Europe?

Due to EU safety certification requirements, certain items cannot be shipped to Europe. If you are interested in ordering, please get in touch with us or check the product listing on Etsy to confirm whether the item can be shipped to your location. Shipping costs and times are calculated automatically at checkout.

Purchasing and Payments

Frequent questions about payments

What payment methods do you accept?

We do not process payments directly. Payments are handled through Etsy, which accepts major credit cards, PayPal, and other secure payment methods.

Can I buy your products in bulk for Sunday schools or parish events?

Yes, we offer bulk orders for churches and Sunday schools. For special pricing and lead times, please contact us at alex@orthodoxtoys.com.

Can I pre-order items that are currently out of stock?

Yes, pre-orders are available for certain products. Contact us to reserve your item.

Returns and Exchanges

Frequently asked questions about return policy

What is your return and exchange policy?

We accept returns or exchanges within 30 days of purchase. Items must be in their original condition, and the customer is responsible for paying the return shipping costs.

What should I do if I receive a damaged or incorrect item?

Please contact us immediately with photos of the damaged or incorrect item. We’ll resolve the issue promptly.

Customer Support

Frequently asked questions about support

How can I contact customer support?

You can contact us through Etsy messaging or email us at alex@orthodoxtoys.com.

What are your business hours?

Since this is a hobby, we work on Orthodox Toys orders during the evenings, from 4:00 PM to 8:00 PM on weekdays.